Posted Fri, 11 Dec 2020 13:04:16 GMT by Laurin Gottschall
Hi together, 
my SSD is not being recognized after i formatted it to the exfat file format. When trying to start my M6 the UI is not usable. 

Has anyone experienced this issue before? Any suggestions how to solve this? 

Thanks for your feedback.
Posted Tue, 15 Dec 2020 08:30:02 GMT by Srdjan Milojevic
Hi Laurin,

I had this issue before and remember a few things I needed to check to solve it. But first, your device must be running software version 2.7.0 or higher. If that is the case then try taking out the SSD, close the mapping UI and open File Manager on device's Ubuntu. Check if there are any folders under /srv folder. Just remove any folder you find in /srv. That solved it for me and you can put your SSD back into the device.

If however the /srv folder was already empty, I would put back the SSD and try to mount it from the "Disks" application.

Good luck!
Posted Thu, 06 Jan 2022 11:44:07 GMT by Jared Matthews Senior Director / Director
This is regarding the VLX:
I recently had an SSD issue after formatting it. Long story short, the SSD had to be renamed to data (with lowercase d) in order for the VLX to recognise it.

Just incase anyone else runs into this issue

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