Posted Tue, 08 Jun 2021 10:35:11 GMT by Mariusz Trynka CEO
I experienced a problem during post-processing on NavVis IVION. Processing of one of the data sets failed. 

All sensor data for trajectory 0 is avail{ "failureReason": { "ErrorCode": 27, "Message" : "EC2 spot market interruption.", "Action" : "SpotInterruption" } }

What is error 27?
Where can I find a complete list of error codes and their descriptions?

Best regards
Posted Tue, 08 Jun 2021 11:24:24 GMT by Youlin Gao
Hi Mariusz,

thanks for using the forum. To your problem, this looks like an error thrown from our cloud infrastructure from Amazon Web Services.
For some reference, here's a page from AWS on describing the spot instance interruption:

For your case, could you try to restart the processing once again and see if the processing can finish normally?

If it doesn't, please create a support case via our portal or by sending one email to
Usually our forum is used for discussion of broader topics that is visible to the public audience, and for issue that requires logs, data etc. we switch to the support case where we could handle faster and easier.

Best, Youlin

Posted Tue, 08 Jun 2021 11:58:04 GMT by Mariusz Trynka CEO
Yes, it helped after the 3rd time.

Nevertheless, I renew my question about the list of error codes. Is it available for users? 

Best regards
Posted Wed, 09 Jun 2021 06:07:40 GMT by Mariusz Trynka CEO
Update. Unfortunately, this error occurred again: the dataset went from setting up to processing stage, but eventually failed. Further attempts, however, did not help. How to work around this problem?
Posted Wed, 09 Jun 2021 08:57:16 GMT by Youlin Gao
Hi Mariusz,

sorry to hear that it failed repeatedly, I also saw your team put up a support case. Let's move further discussions there, one of my colleague is working on it.

We're putting this issue to a higher priority since it happens repeatedly, currently we're searching for cause and solution with our development team and will update you in the support case.

Regarding the error code, sorry currently we don't have a public reference for the codes. In this case it's coming from other services like AWS with AWS specific descriptions. But I think it makes sense that we summarise and draft a user friendly error codes reference, with some solution steps so users can react on those errors. Will bring this up within our team on this general topic.

Best, Youlin
Posted Fri, 15 Oct 2021 18:25:40 GMT by Aditi Patel
Hi I would like to follow up on this thread,
Has there been any efforts made to provide error codes? They would be tremendously helpful to users in basic troubleshooting for typical errors.
Currently, it is time consuming to fix issues not knowing what the cause is.

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