1 Introduction

1.1 Problem description

After updating to a new version of the NavVis Desktop Processing Software for on-premise workstations, the post-processing of datasets fails repeatedly with an error message, which can include the following:

self-test failed

non-zero exit status 127

2 Troubleshooting procedure

After every update of the software, a restart of the Ubuntu system is necessary to reset all dependencies and links correctly that have been changed from the old to the new version.

Restart your Ubuntu workstation or server that you use for post-processing of NavVis datasets to enable the new software release changes.

3 Further support

If you still require further support, please contact support on support@navvis.com.