1 Introduction
1.1 Problem description
The NavVis VLX user interface freezes, or a dataset cannot be completed.
1.2 Scope
This troublshooting procedure is for NAvVis VLX 1-2-3
2 Troubleshooting procedure
Perform the following troubleshooting in the order shown, only move onto the next step if the issue still remains
- Restart the NavVis VLX using the on/off button. If you had to interrupt a scan to restart, the data up until the point of restart is saved and NavVis Solution Engineers can probably recover it (except for the last minute of data).
- If you have scanned for a short time, then we recommend you restart the scan from the beginning.
- If you have scanned for a long time, then restart approximately five minutes before the problem occurred or at a spot in the building so as to get an overlap with the earlier dataset. You can send to NavVis the earlier dataset to restore.
- If you have experienced this problem more than once over a day of scanning,
- From the NavVis VLX Wi-Fi or Ethernet connection, update the software. You can update the software from the NavVis VLX UI, the Ubuntu UI, or in a terminal by running sudo apt-get update and sudo apt-get dist-upgrade.
- Retrieve the logs from the NavVis VLX at the end of the day (located in the UI help section -the package also contains the kernel and Syslog-).
- Store them on the data SSD.
- Send them to us with the details of the issue.
- After analysis we might request a remote session with you to check the health of the device.
3 References
Uploaded dataset is missing statistical data
4 Further Support
If you still require further support, please contact support on support@navvis.com.