See which of your NavVis VLX/M6 devices are eligible for NavVis System Software updates in the NavVis portal. In this link, check the device's serial number, credentials, and the valid period of the licenses. Your NavVis VLX/M6 automatically sets up these license credentials and checks if they are valid (active) at every attempted software update.
Only a company's Account Administrator within the NavVis portal can access the license information about your NavVis VLX/M6 devices. More information about the Account Administrator role and other user roles are detailed in this article.