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Question

Why am I not able to access specific content while in the NavVis portal?

Problem 

The content you can access in the NavVis portal is based on your user role with assigned user permissions. If you don't have the necessary user permissions, you will receive a permission denied message when viewing specific content. 

Cause

The NavVis portal is accessible to everyone after registration. You can access the NavVis community forum, NavVis documentation, NavVis knowledge base articles, and NavVis academy. However, some specific content inside the NavVis portal is only visible based on your user role. Your user role is assigned to you by the Account Administrator and it allows you to access specific content. To learn more about user roles, please read this knowledge article

Solution

To access hidden content in the NavVis Portal, please contact your internal Account Administrator for NavVis products. If you are not sure who inside your organization is the Account Administrator, please contact your Technical Account Manager (TAM) at NavVis or contact  NavVis Support. Once you have identified your Account Administrator, please ask that person to assign you the user permissions to access the hidden content based on this knowledge article