Nancy Seckel

Hi Shizuo!

I had a look at the log you shared and found the following line:
[08:56:26]   what():  data integrity error was detected in the compressed data

It indicates, that the copying action from your IMMS SSD to your local PC wasn't successfull and corrupted the data. Therefore, please get access to the original data again and copy it again.

An additional note: This is our Help Forum, where we can give help on a broad range of topics where no customer, device history or data analysis is neccessary. However, if post-processing fails for specific datasets, we usually need access to more logs, the device itself or the dataset to investigate. From your [immediately] headline, I further assume that this is an urgent question for you. When you have another issue like this, please use the Support Case functionality here in our Portal or reach out to our Support Help (support@navvis.com), where urgent issues and technical problems can be solved way better.

Best,
Nancy

Hi Jason!

We got new information on the issue you reported. The missing quality map was caused by another issue, which as a main effect introduced lags in the UI. Since the latter issue was already adressed in our newest release 2.10.0, please go forward and update your VLX.

Please let us know, if you see this issue again, but we expect it not to reappear again due to extensive testing inhouse.

Good to know you're already running on 2.9.0. We actually just noticed, that the behavior got improved a lot by 2.9.0, but is not fully gone yet. We'll keep on working on this issue.
Glad to hear, that processing went smooth, this is what we expected and always happy to see that confirmed. =)

On Desktop processing software, you currently need to use the terminal tool nv_anchor-dataset-alignment for unmeasured control points. This is explained in our documentation: https://portal.navvis.com/technical-documentation?p_p_id=TechnicalDocument&p_p_lifecycle=0&p_p_state=normal&p_p_mode=view&_TechnicalDocument_mvcPath=%2Fmapping%2Fv2.9.1%2Fen%2Fhtml%2Fslam_anchor_how-to.jsp#aligning-datasets-with-control-points

You post-process without ground control point file and then utilize that tool to search for common anchor names in the scanned data to automatically create a bundle-xml file to upload in IVION.

Additionally there has been an improvement in the VLX System Software very recently with v2.9.0. Please go ahead and update the VLX to make sure this is utilized in your upcoming mappings! 

Each Desktop Software Installation has one licence / certificate linked to it, which is verified at installation and on every update of the software. This licence is only to be used on one single computer. You can find these details described in our EULA (EU / US / CN region). The software can be moved however by following our published standard installation guidelines.
If you want to set up multiple computers with NavVis Software, you should get in touch with your (Technical) Account Manager to discuss offers on additional licences.

Hope that helps!

Hi Drew!

Thanks for letting us know. However, when your M6 is not working as expected, it is better to reach out to NavVis Solution Engineers directly via a mail to support@navvis.com. From afar it is very hard to decide, what is going on here. With a proper Support case, we have the option to look up your trolley's history, check specific logs and have a remote session to investigate on possible software or hardware problems.
But I see you have also let us know this way additionally. So we will follow up there and get in touch with you directly!

Best,
Nancy

Hi Fabian!

Currently aligning datasets based on unmeasured anchors / control points, which are not globally/locally registrated, is not possible in the Cloud Processing Add-On. We have a pending feature request for it, but our product teams are still in research on that topic.

As you said, right now the functionality is only available with the command line tool nv_anchor-dataset-alignment in our Desktop Software for on-premise workstations.

Best,
Nancy
(Solution Engineer at NavVis)