Nancy Seckel

Hi Ben!

Defaulting to grub menu is not a known issue so far for our team at NavVis, so it is very hard to give any tips how to fix this.
There are several options coming to my mind including the CMOS battery of the internal system being empty or disconnected or the operating system being corrupted after an update or due to other reasons.

In any case, please reach out to your reseller or to the NavVis Support team, if you have an active support package purchased.
This issue would need technical investigation and debugging with the device itself to fix.

Best Nancy
NavVis Support Team

Hi André!

You can find out if you have Cloud Processing add-on available by checking your IVION instance. As demonstrated in this link for our documentation https://ivion.docs.navvis.com/navvis-ivion-setup/processing-data-in-navvis-cloud#uploading-data
the tabs "Upload unprocessed data", "Processing Tasks" and "Processed Data" should be visible if you have this add-on purchased.

As explained in a post above, our pointcloud are unstructured and there is no plan to introduce any virtual scan position as this introduces an incorrect interpretation of the data. In data from Mobile Mapping systems, these scan positions do not exist.

We would consider this therefore a feature request for these 3rd party tools to support data produced by Mobile Mapping Systems.

Best,
Nancy

Hi John!

Can you explain a bit more on when exactly this error occurs?
Which NavVis tool are you using?
Where does this error message appear? Do you have a screenshot to share?

Best,
Nancy from NavVis Support

Yes, right now the Cloud Processing Add-On is required to download e57 with embedded panoramas. They can be downloaded from the "Processed Data" tab only. In IVION's "Crop & Download" the functionality is currently not available.When processing data locally with SiteMaker, the construction of e57 with panoramas is also not available. Best, Nancy

Hi Dan!<br> <br> You can find the instructions, how to set up the control point file for Cloud Processing ehre in our documentation:&nbsp;https://ivion.docs.navvis.com/navvis-ivion-setup/processing-data-in-navvis-cloud#control-points-file-structure<br> <br> And you can find the instructions for on-premise setup in Desktop Processing of control point files here:&nbsp;https://docs.navvis.com/mapping/current/en/html/slam_anchor_reference.html#slam-anchor-poses-file<br> <br> Please be aware, that it's important to use a right-handed coordinate system of X, Y, Z.<br> Additionally, if you are using a spatial reference system, then X, Y, Z equals Easting, Northing, Height<br> <br> Hope that gives you all the info you need!<br> Best,<br> Nancy

Hi Tim!

Really good that you are reaching out. When SLAM drift or breaks appear in the data this is what to look out for:

Is the live map during the scan already breaking a lot? Then this might be a too hard environment for the VLX to run mobile mapping, maybe because there are too many moving objects in the scene, too many repeating structures or just not enough objects close-by.

Is the live map during the scan a bit drifting? No worries, this will likely be fixed after post-processing the raw data.

Is the live map looking good, but drifts and breaks appear only AFTER post-processing? Then this is definitely something we as NavVis want to learn about, so feel free to add a Support Ticket with our Customer Experience Team and we will see what's causing this and try to fix the data for you.

We care a lot about data quality and especially the last case should not exist. If you report this, we have a chance to improve this in the long run.

Best,
Nancy

Hi Peter!

We have indeed just released this feature to the Cloud Processing add-on in IVION.
NavVis created e57 files with embedded panoramas are not compatible with Recap best to our knowledge. Our devices are mobile mappings systems and therefore create by definition unstructured point clouds as compared to static scanners. Recap and most other 3rd party tools still support structured point clouds with embedded panos only though.

As of today (Jan 2022), our NavVis e57 files with embedded panos are compatible with:
AVEVA, Prevu3D, PTC, Leica Cyclone 3DR Viewer, Cloud Compare

And best to our knowledge, these do not support unstructured point clouds with embedded panos:
Leica Cyclone, Recap, Faro Scene LT

It might be worth sharing a feature request with these Software providers since I don't think mobile mapping is going to disappear anymore. We as NavVis will definitely stay on this topic to see how we can improve on compatibility in the future.
Hope this helps you!

Best,
Nancy from NavVis Support

Hi Justin!
There can be multiple issues causing this error message.
Please check out these two things first:

1. Check the System Software version this dataset was captured with and compare it to the Desktop Processing Software Version you have installed.
This can happen if all datasets are affected. You can find the first in the file /datasets_rec/<dataset_id>/dataset.json. The second you can find in SiteMaker, when processing is started in the progress log or in the post-processing log in /datasets_proc/<dataset_id>/logs/proc/postprocessing.log.
The Desktop Processing Software must always be equal or higher as the System Software. If this is not the case, please run an update of the Software.

2. Recopy the dataset from the original IMMS SSD.
When authentication fails on only one specific bagfile for one specific dataset, then there might have appeared an issue when copying the dataset to your storage. Try to redo and process again.

If this doesn't help and you want to reach out to NavVis Support, these information will be very helpful and speed up an answer:
- The zipped processing logs of the failing dataset: /datasets_proc/<dataset_id>/logs/
- What did you already try to resolve the problem?
- Are all datasets affected? For a specific IMMS you own only?

I hope that helps you out!
Best,
Nancy

Hi Fiseha!

I am not sure about "RGB and Color scans". NavVis VLX and M6 pointclouds have always been colored with RGB values for each point.
You can sign-up for updates on our Software releases here: https://www.navvis.com/software-releases

To update SiteMaker, you need to update the Ubuntu workstation you are working on. You can follow our instructions in the documentation on this:
- UI update: https://docs.navvis.com/mapping/v2.12.1/en/html/updating.html#updating-via-the-graphical-user-interface
- Terminal update: https://docs.navvis.com/mapping/v2.12.1/en/html/updating.html#updating-via-the-command-line

Please remember: you need to restart the workstation after the update. Only then post-processing works as usual.
Best,
Nancy

Hi Dan!

This looks like a problem which would need deeper investigation since I actually expect your data to be fine.

I will set up a case for you with our Support team to investigate that further.

Best,

Nancy