• RE: Updating NavVis SiteMaker

    Hi Fiseha!

    I am not sure about "RGB and Color scans". NavVis VLX and M6 pointclouds have always been colored with RGB values for each point.
    You can sign-up for updates on our Software releases here: https://www.navvis.com/software-releases

    To update SiteMaker, you need to update the Ubuntu workstation you are working on. You can follow our instructions in the documentation on this:
    - UI update: https://docs.navvis.com/mapping/v2.12.1/en/html/updating.html#updating-via-the-graphical-user-interface
    - Terminal update: https://docs.navvis.com/mapping/v2.12.1/en/html/updating.html#updating-via-the-command-line

    Please remember: you need to restart the workstation after the update. Only then post-processing works as usual.
    Best,
    Nancy
  • RE: Unordered Scans

    Hi!
    There is currently no option available to convert unstructured/unordered pointclouds from NavVis scanners to structured/ordered ones. As you probably know, the information structured pointclouds contain about scanner position, laser angles and timing is especially valid and meaningful for static scanners. But this information is not available for mobile scanners, especially for the filtered and optimized pointclouds of NavVis mobile mapping systems.
    NavVis pointclouds do contain normals (and intensity and RGB values) though, which would be necessary for meshing.
    Best,
    Nancy
  • RE: 【Immediately】tell me the cause of the Post Processing error

    Hi Dan!

    This looks like a problem which would need deeper investigation since I actually expect your data to be fine.

    I will set up a case for you with our Support team to investigate that further.

    Best,

    Nancy

  • RE: 【Immediately】tell me the cause of the Post Processing error

    Hi Shizuo!

    I had a look at the log you shared and found the following line:
    [08:56:26]   what():  data integrity error was detected in the compressed data

    It indicates, that the copying action from your IMMS SSD to your local PC wasn't successfull and corrupted the data. Therefore, please get access to the original data again and copy it again.

    An additional note: This is our Help Forum, where we can give help on a broad range of topics where no customer, device history or data analysis is neccessary. However, if post-processing fails for specific datasets, we usually need access to more logs, the device itself or the dataset to investigate. From your [immediately] headline, I further assume that this is an urgent question for you. When you have another issue like this, please use the Support Case functionality here in our Portal or reach out to our Support Help (support@navvis.com), where urgent issues and technical problems can be solved way better.

    Best,
    Nancy
  • RE: No quality map found after mapping

    Hi Jason!

    We got new information on the issue you reported. The missing quality map was caused by another issue, which as a main effect introduced lags in the UI. Since the latter issue was already adressed in our newest release 2.10.0, please go forward and update your VLX.

    Please let us know, if you see this issue again, but we expect it not to reappear again due to extensive testing inhouse.

  • RE: No quality map found after mapping

    Good to know you're already running on 2.9.0. We actually just noticed, that the behavior got improved a lot by 2.9.0, but is not fully gone yet. We'll keep on working on this issue.
    Glad to hear, that processing went smooth, this is what we expected and always happy to see that confirmed. =)
  • RE: unmeasured GCPs using cloud processing

    On Desktop processing software, you currently need to use the terminal tool nv_anchor-dataset-alignment for unmeasured control points. This is explained in our documentation: https://portal.navvis.com/technical-documentation?p_p_id=TechnicalDocument&p_p_lifecycle=0&p_p_state=normal&p_p_mode=view&_TechnicalDocument_mvcPath=%2Fmapping%2Fv2.9.1%2Fen%2Fhtml%2Fslam_anchor_how-to.jsp#aligning-datasets-with-control-points

    You post-process without ground control point file and then utilize that tool to search for common anchor names in the scanned data to automatically create a bundle-xml file to upload in IVION.
  • RE: No quality map found after mapping

    Additionally there has been an improvement in the VLX System Software very recently with v2.9.0. Please go ahead and update the VLX to make sure this is utilized in your upcoming mappings! 
  • RE: Offline processing on multiple PCs

    Each Desktop Software Installation has one licence / certificate linked to it, which is verified at installation and on every update of the software. This licence is only to be used on one single computer. You can find these details described in our EULA (EU / US / CN region). The software can be moved however by following our published standard installation guidelines.
    If you want to set up multiple computers with NavVis Software, you should get in touch with your (Technical) Account Manager to discuss offers on additional licences.

    Hope that helps!
  • RE: Velodyne error blocking collection

    Hi Drew!

    Thanks for letting us know. However, when your M6 is not working as expected, it is better to reach out to NavVis Solution Engineers directly via a mail to support@navvis.com. From afar it is very hard to decide, what is going on here. With a proper Support case, we have the option to look up your trolley's history, check specific logs and have a remote session to investigate on possible software or hardware problems.
    But I see you have also let us know this way additionally. So we will follow up there and get in touch with you directly!

    Best,
    Nancy
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